Frequently Asked Questions
Here you can find answers to frequently asked questions about our services
After purchasing the MUVT CARD from an authorised retailer, you need to register to create an account on AMTAB Official Website. Click on the link below to register:
https://www.muvt.app/applicativo-muvt-card/
In order to apply, you must then fill in the forms and attach the following documents: photo ID, any self-certification required and, in case of minor children, parents' ID document.
Step by step instructions to create an account are available by clicking here:
At the moment, it is not possible to activate new "OVER 65" subscriptions.
We will be happy to provide timely updates in case of new provisions and to activate the travel document.
Waiting time can vary from 5 to 15 working days, depends on the number of requests received.
If you have a paper travelcard you can use it until 31/12/2021.
If you wish to anticipate the activation time, you can carry out the procedure online or, alternatively, send all the documentation (completed application form, identification document and photocopy of muvt card) to over65@amtabservizio.it.
E' bene controllare nella casella di posta indesiderata (spam) o contattare l’assistenza utenti scrivendo a muvt.app@amtab.it
In ogni caso la convalida dei documenti per il rilascio delle agevolazioni può richiedere fino a 48 ore lavorative
E' bene controllare nella casella di posta indesiderata (spam) ; inoltre ricordiamo che la password provvisoria, fornita su richiesta dell’utente, ha una durata limitata. Se non utilizzata, sarà necessario richiederne un’altra ed utilizzarla in tempi brevi.
Una volta effettuato l'accesso con la password provvisoria, il sistema chiederà automaticamente di inserirne una nuova personale.
The MUVT CARD cannot be duplicated, so you need to purchase a new card and send a copy, with an identity document, to the office in charge which will provide for a new activation.
It is possible send the required documentation at one of this emails:
- <a href="mailto:over65@amtabservizio.it"over65@amtabservizio.it
- abbonamenti@amtab.it
- muvt.app@amtab.it
Check the validity of your travel document on MUVT APP.
For any further information and reporting, please contact us at muvt.app@amtab.it
Tutti gli utenti che si registrano online devono effettuare almeno l'acquisto di un titolo di viaggio direttamente dal sito web. Solo successivamente sarà possibile acquistare altri titoli dalle rivendite autorizzate.
Alternativamente è possibile acquistare un titolo denominato "ATTIVAZIONE" al costo di €0,00 per poter acquistare successivamente dalle rivendite autorizzate.
I titoli di viaggio agevolati per studenti, possono essere acquistati mediante l'applicazione MUVTCard, è possibile effettuare la materializzazione in app e da quel momento acquistare anche tramite app MUVT.
Dopo il rilascio dell'agevolazione attraverso l'applicazione MUVT Card è anche possibile procedere all'acquisto dell'abbonamento utilizzando l'app DropTicket, inserendo il nr. tessera MUVTCard (senza gli zeri iniziali)
Ordinary tickets and passes can be purchased on the MUVT App. Log in to Amtab Official Website with your user ID and password. Click on the link below:
La verifica della MUVTcard avviene utilizzando degli appositi palmari per controllare la regolarità del titolo di viaggio. Sia che l'acquisto venga effettuato mediante applicativo MUVTcard, sia che avvenga alla rivendita viene inviata, per mail, una ricevuta con il riepilogo dell'acquisto.
E' possibile effettuare l'attivazione della card MUVT per l'acquisto dei titoli di viaggio ordinari sia via web, mediante l'applicativo MUVT card sia inviando la documentazione necessaria all'indirizzo muvt.card@amtab.it
Le agevolazioni studenti possono essere attivate esclusivamente online. Pertanto sarà necessario procedere alla registrazione della card mediante l'applicativo MUVTCard e procedere alla richiesta dell'agevolazione allegando i documenti richiesti. Il rilascio dell'agevolazione da parte dei nostri uffici può richiedere fino a 48 ore lavorative.
No, l'account MUVT deve essere registrato a nome e con la fotografia del minore. L'autocertificazione da allegare per la richiesta di agevolazione, invece, dovrà essere compilata e sottoscritta da un genitore/tutore
Yes.You can renew your permit at the following link:
Please note that the above procedure is not available on the App.
The driver can inform the office in charge that vehicle number plate has changed.
It is possible to do this:
It is possible to do this:
- by e-mail, sending the required documentation to: ufficiozsr@amtab.it
- in person, at our office located in Via Trevisani, n.206. In this case, reservation in required. To schedule an appointment:
- click on the following link: https://amtab-spa2.reservio.com/
- call 3474421592 - Monday to Friday from 9:00 a.m. to 12:30 p.m.
If you did not receive a confirmation email, check your spam or junk email folders.
If the problem persists, please contact user support by sending an email to:
muvt.app@amtab.it
After a maximum time of 30 days, you can't renew your permit online.
Here are the main renewal procedures:
- by e-mail, sending the required documentation to: ufficiozsr@amtab.it
- in person, at our office located in Via Trevisani, n.206. In this case, reservation in required. To schedule an appointment:
- click on the following link: https://amtab-spa2.reservio.com/
- call 3474421592 - Monday to Friday from 9:00 a.m. to 12:30 p.m.
It is possible that:
- the maximum time (30 days) for the renewal has expired;
- this is a first application/activation;
- the renewal was requested well in advance of the expiry date.
You can find detailed instructions at the following link:
You can notify our offices of the change in number plate:
- by e-mail, sending the required documentation to: ufficiozsr@amtab.it
- in person, at our office located in Via Trevisani, n.206. In this case, reservation in required. To schedule an appointment:
- click on the following link: https://amtab-spa2.reservio.com/
- call 3474421592 - Monday to Friday from 9:00 a.m. to 12:30 p.m.
The first time, you can only submit your permit application:
- by e-mail, sending the required documentation to:ufficiozsr@amtab.it
- in person, at our office located in Via Trevisani, n.206. In this case, reservation in required. To schedule an appointment:
- click on the following link: https://amtab-spa2.reservio.com/
- call 3474421592 Monday to Friday from 9:00 a.m. to 12:30 p.m.
You cannot renew your permit through a mobile application right now. You can only renew online, by clicking here:
The problem could be attributable to the bank or the failure to enter the card holder's personal data.
Should the problem persist, please contact the office in charge by writing to: ufficiozsr@amtab.it.
Your request will be evaluated and an alternative payment method will be communicated promptly.
You may renew your permit up to two weeks before it expires. We will send you a reminder email.
There is currently no online renewal procedure for this category. Below is the application procedure:
- by e-mail, sending the required documentation to: ufficiozsr@amtab.it
- in person, at our office located in Via Trevisani, n.206. In this case, reservation in required. To schedule an appointment:
- click on the following link: https://amtab-spa2.reservio.com/
- call 3474421592 Monday to Friday from 9:00 a.m. to 12:30 p.m.
Il controllo da parte degli ausiliari della sosta viene effettuato sulla targa. E' consigliato, tuttavia, esporre sul cruscotto il talloncino inviato dall'app di pagamento autorizzata per la sosta sulle strisce blu gestite da AMTAB. E' possibile, in alternativa, esporre qualunque identificativo (anche un foglio di carta scritto a penna) che renda chiaro, agli addetti al controllo, che si sta effettuando il pagamento della sosta con un'app.
The MUVT sticker is issued exclusively to users who renew their ZSR/ZTL permits at the subscriptions desk in Via Trevisani. Those who register their number plate in the MUVT app will be sent, in electronic format, the sticker to print out.
Only one ZSR user can be associated with the MUVT account, so it will be necessary to log in with the account of the person concerned.
Please note that all fields must be completed. You should pay attention to the field "Cardholder". At the end of the procedure the button "Pay now" will appear.
For business services you can contact Easypark. If you want to receive invoices via email, you just need to enter your tax details or those of your business and send an email to: amministrazione@pec.amtabservizio.it
Questo errore significa che l'idZSR, che rappresenta l'identità del possessore dell'agevolazione per la sosta agevolata all'interno della ZSR, è stato in passato associato ad un account MUVT. In questo caso è necessario accedere all'applicativo ZSR con le credenziali corrette.
In order to join the project MUVT BY BIKE, you need to submit an application: CLICK HERE ,where you can also find all the necessary information about the requirements to participate in the programm.
You need to submit an application attesting to your possession of the requirements and wait for the verifications. The kit will be provided after admission. To apply CLICK HERE.
The mileage reimbursement is provided when you reach the minimum amount of € 50,00. The user will be noticed by PIN BIKE APP. The reimbursement is paid the month following that in which notification message has been received by the App.